Question No. 1
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?
Question No. 2
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
Question No. 3
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
Question No. 4
The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco Unified Contact Center Express server? (Choose two )
Question No. 5
During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?