Cisco 500-052 UCCXD Exam Questions – Secret To Pass In First Attempt

Question No. 1

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

• A. Media
• B. Database
• C. Unified CM Telephony
• D. Configuration datastore

Question No. 2

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

• A. A supervisor can use Finesse IPPA to act as an agent and accept calls.
• B. An agent can sign in to Finesse IPPA and initiate call recording.
• C. A supervisor can sign in to Finesse IPPA and initiate call recording.
• D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
• E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

Question No. 3

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record

Which product provides these capabilities at the lowest cost?

• A. Cisco Unified IP IVR
• B. Cisco Unified CCX Standard
• C. Cisco Unified CCX Enterprise
• D. Cisco Unified CCX Premium
• E. Cisco Unified CCX Enhanced

Question No. 4

The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco Unified Contact Center Express server? (Choose two )

• A. Cisco Unified Communications Manager
• B. Cisco Unified Communications Operating System
• C. IVR System Prompts
• D. Workforce Management
• E. Cisco Supervisor Desktop

Question No. 5

During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?

• A. Timeout
• B. No Data
• C. SQL Error
• D. Successful