Cisco 500-052 UCCXD Exam Questions – Secret To Pass In First Attempt

Question No. 1

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

Answer: B

Question No. 2

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

Answer: C, D, E

Question No. 3

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record

Which product provides these capabilities at the lowest cost?

Answer: E

Question No. 4

The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco Unified Contact Center Express server? (Choose two )

Answer: B, C

Question No. 5

During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?

Answer: C