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Microsoft mb2-714 Exam Information

  • Exam Name: Microsoft Dynamics CRM 2016 Customer Service
  • Exam Code: mb2-714
  • Certification: Microsoft Specialist
  • Exam Language: English

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Microsoft mb2-714  Practice Exam Questions and Answers

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If you want to become certified in Microsoft mb2-714 Microsoft Dynamics CRM 2016 Customer Service exam, then you should have knowledge and abilities to

1) Manage cases and the knowledge base

2) Manage queues, entitlements, and service level agreements (SLAs)

3) Manage service scheduling, interactive service hub, and the unified help desk

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Microsoft mb2-714  Practice Exam Questions and Answers